[rt-users] Customer Service Workflow

[Steve Cochran]

One of the problems is that any ticket that is closed but responded to  
is also owned by the first person to respond. So even if the logout  
code cleared any tickets they owned, more worried about tickets that  
become owned when they aren't there.

Steve

On Jan 14, 2008, at 11:58 AM, Todd Chapman wrote:

> You could have the person log out of RT before they leave. Then have  
> the RT logout code give all that person's tickets to Nobody.