[rt-users] Customer Service Workflow

[Todd Chapman]

I don't follow.

On 1/14/08, Steve Cochran <stephen.cochran at kingarthurflour.com> wrote:
>
>
> One of the problems is that any ticket that is closed but responded to
> is also owned by the first person to respond. So even if the logout
> code cleared any tickets they owned, more worried about tickets that
> become owned when they aren't there.
>
> Steve
>
> On Jan 14, 2008, at 11:58 AM, Todd Chapman wrote:
>
> > You could have the person log out of RT before they leave. Then have
> > the RT logout code give all that person's tickets to Nobody.
>
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