[rt-users] Documentation.

[Kenneth Crocker]

Deepika,


	We have developed two users guides; 1 for regular users (those that 
"create" tickets and the other for those that work manage a queue. We 
use RT to manage all of our software maintenence requests and projects. 
If you do not use RT for software maintenence, then our guides probably 
would not help you. However, I can send you our list of the rights & 
Privileges and how we use them. along with our glossary of terms. If 
you're using RT as a help desk tool then our stuff may not help you.

Kenn
LBNL

On 1/14/2008 1:54 PM, Deepika Bhatia wrote:
> Kevin-
> 
>  
> 
> Is there any users manual and administrators manual available for RT?
> 
>  
> 
> ~~~~~~~~~~~~~~~~~~~~~~~
> 
> Deepika Bhatia
> 
> Sr. Manager
> 
> Prosum Technology Services
> 
>  
> 
> 
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