[rt-users] Documentation.

[Deepika Bhatia]

We are using RT as a help desk tool and what I am looking for is the one that work and manage the queue. I don't need the create tickets one.

Deepika

-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
Sent: Monday, January 14, 2008 3:05 PM
To: Deepika Bhatia
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Documentation.

Deepika,


        We have developed two users guides; 1 for regular users (those that
"create" tickets and the other for those that work manage a queue. We
use RT to manage all of our software maintenence requests and projects.
If you do not use RT for software maintenence, then our guides probably
would not help you. However, I can send you our list of the rights &
Privileges and how we use them. along with our glossary of terms. If
you're using RT as a help desk tool then our stuff may not help you.

Kenn
LBNL

On 1/14/2008 1:54 PM, Deepika Bhatia wrote:
> Kevin-
>
>
>
> Is there any users manual and administrators manual available for RT?
>
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~
>
> Deepika Bhatia
>
> Sr. Manager
>
> Prosum Technology Services
>
>
>
>
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