[rt-users] Documentation.

[Deepika Bhatia]

3.6.4 should be good. We are on 3.6.5

-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
Sent: Monday, January 14, 2008 3:11 PM
To: Deepika Bhatia
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Documentation.

Deepika,


        What version do you have? I have two Queue Admin guides, 1 for 3.4.4
and another for 3.6.4.

Kenn
LBNL

On 1/14/2008 3:09 PM, Deepika Bhatia wrote:
> We are using RT as a help desk tool and what I am looking for is the one that work and manage the queue. I don't need the create tickets one.
>
> Deepika
>
> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
> Sent: Monday, January 14, 2008 3:05 PM
> To: Deepika Bhatia
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Documentation.
>
> Deepika,
>
>
>         We have developed two users guides; 1 for regular users (those that
> "create" tickets and the other for those that work manage a queue. We
> use RT to manage all of our software maintenence requests and projects.
> If you do not use RT for software maintenence, then our guides probably
> would not help you. However, I can send you our list of the rights &
> Privileges and how we use them. along with our glossary of terms. If
> you're using RT as a help desk tool then our stuff may not help you.
>
> Kenn
> LBNL
>
> On 1/14/2008 1:54 PM, Deepika Bhatia wrote:
>> Kevin-
>>
>>
>>
>> Is there any users manual and administrators manual available for RT?
>>
>>
>>
>> ~~~~~~~~~~~~~~~~~~~~~~~
>>
>> Deepika Bhatia
>>
>> Sr. Manager
>>
>> Prosum Technology Services
>>
>>
>>
>>
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>
>