[rt-users] Documentation.

[Kenneth Crocker]

Deepika,


	What version do you have? I have two Queue Admin guides, 1 for 3.4.4 
and another for 3.6.4.

Kenn
LBNL

On 1/14/2008 3:09 PM, Deepika Bhatia wrote:
> We are using RT as a help desk tool and what I am looking for is the one that work and manage the queue. I don't need the create tickets one.
> 
> Deepika
> 
> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
> Sent: Monday, January 14, 2008 3:05 PM
> To: Deepika Bhatia
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Documentation.
> 
> Deepika,
> 
> 
>         We have developed two users guides; 1 for regular users (those that
> "create" tickets and the other for those that work manage a queue. We
> use RT to manage all of our software maintenence requests and projects.
> If you do not use RT for software maintenence, then our guides probably
> would not help you. However, I can send you our list of the rights &
> Privileges and how we use them. along with our glossary of terms. If
> you're using RT as a help desk tool then our stuff may not help you.
> 
> Kenn
> LBNL
> 
> On 1/14/2008 1:54 PM, Deepika Bhatia wrote:
>> Kevin-
>>
>>
>>
>> Is there any users manual and administrators manual available for RT?
>>
>>
>>
>> ~~~~~~~~~~~~~~~~~~~~~~~
>>
>> Deepika Bhatia
>>
>> Sr. Manager
>>
>> Prosum Technology Services
>>
>>
>>
>>
>> ------------------------------------------------------------------------
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
> 
>