[rt-users] Sorting Saved Reports on Custom Fields

Darren Ellis darren at mepad.net
Tue Jan 15 06:26:43 EST 2008

Hi All,

I have RT 3.6.5 and everything seems to be working well, except  
sorting on ticket custom fields.  I have an appointment date field and  
we store data in yyyymmdd format.  I've set a saved search to display  
that field, and set it as the first sort, ascending.  Showing results  
gives the tickets in ID order even though I've specified a different  

Is there a step that I have skipped?



Darren Ellis
darren at mepad.net
Office: (207) 376-0137, x2201
Mobile: (207) 841-4000

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