[rt-users] Documentation.

[Kenneth Crocker]

Jesse,

	Yes, we would be glad to. We have a RT User's Guide and an RT Queue 
Admin Guide. Do you want me to send it to you or what?
	We are also have developed scrips/templates for an alternative (to 
RT's) "Approvals" workflow that involves a Ticket Collection Queue where 
tickets are reviewed/prioritised/approved/rejected and then moved to the 
appropriate support queue for work. The ticket numbers stay the same and 
all notifications and ticket status promotions/update are automatic upon 
update of the CF used for approval. If anyone is interested, they can 
contact me and I will forward the work, if it is close to their 
requirements.
	Jesse, thanks for the help.


Kenn
LBNL

On 1/15/2008 6:05 AM, Jesse Vincent wrote:
> 
> Those of you who have built local user documentation for RT - would you
> be interested in collaborating on an open RT user/admin guide to help
> replace what's on the wiki and in RT Essentials? 
> 
> Whatever gets build can obviously tweaked for your local environment,
> but the advantage of having other organizations contributing to a shared
> guide is that it will be semi-magically kept up to date as RT continues
> to grow and evolve.
> 
> Best Practical can, of course, provide mailing lists, version control
> and all the rest of what you need. 
> 
> Best,
> 
> Jesse
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