[rt-users] Documentation.

Kenneth Crocker KFCrocker at lbl.gov
Tue Jan 15 14:35:13 EST 2008


	Yes, we would be glad to. We have a RT User's Guide and an RT Queue 
Admin Guide. Do you want me to send it to you or what?
	We are also have developed scrips/templates for an alternative (to 
RT's) "Approvals" workflow that involves a Ticket Collection Queue where 
tickets are reviewed/prioritised/approved/rejected and then moved to the 
appropriate support queue for work. The ticket numbers stay the same and 
all notifications and ticket status promotions/update are automatic upon 
update of the CF used for approval. If anyone is interested, they can 
contact me and I will forward the work, if it is close to their 
	Jesse, thanks for the help.


On 1/15/2008 6:05 AM, Jesse Vincent wrote:
> Those of you who have built local user documentation for RT - would you
> be interested in collaborating on an open RT user/admin guide to help
> replace what's on the wiki and in RT Essentials? 
> Whatever gets build can obviously tweaked for your local environment,
> but the advantage of having other organizations contributing to a shared
> guide is that it will be semi-magically kept up to date as RT continues
> to grow and evolve.
> Best Practical can, of course, provide mailing lists, version control
> and all the rest of what you need. 
> Best,
> Jesse
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

More information about the rt-users mailing list