[rt-users] Ticket history and Website issue

[Sven Sternberger]

Hi!

I would suggest that you look if you have a recent
version of Text::Quoted htere was an issue with older
versions, which show "vanished" text only in web-ui

If this is okay I would try look at the content maybe
there is some strange chars in it

good luck

sven
On Mi, 2008-01-16 at 13:49 +0100, "Wendler, Jürgen" wrote:
> Hello Folks,
> 
>  
> 
> I’m running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with
> mod_perl2 and mysql 5 and it showas a strange behaviour.
> 
>  
> 
> I got a Ticket where the History isn’t shown on the Web Site.
> 
> The Correspond E-Mails from this Ticket show the right Content and
> also the database contains the whole History.
> 
> I did several things to figure out where the Problem exactly is, but I
> got no success:
> 
>  
> 
> -        Dumped the Database and installed an equal RT with same
> System on a Testbox
> 
> -        Disabled all Scrips (global and local ones)
> 
> -        Disabled the Queue related Custom Fields
> 
> -        Set the RT Log Level to debug 
> 
>  
> 
> After this I tried to correspond with the Ticket via E-Mail and via
> Website. The History is stored in the database but still
> 
> won’t get displayed at the Website.
> 
>  
> 
> The Log File doesn’t show any warnings or errors.
> 
>  
> 
> Someone has an idea how to fix this behaviour or can someone point me
> to the right direction to fix it myself?
> 
>  
> 
> Greetz,
> 
>  
> 
> Jurgen
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com