[rt-users] Disable Auto reply message for a group

Sean McCreadie smccreadie at CanyonPartners.com
Wed Jan 16 09:49:53 EST 2008


Thank you for getting back to me on this, yes I did set the condition to
user defined and I was able to get the scrip to work in that it will not
Autoreply to the the one email address I specify.  I would like to be
able to have it not send the Autoreply to an entire group but I don't
know how to write the code for that.  I tried to list all the email
addresses in my helpdesk group individually and wasn't able to get that
going either, I know its just a syntax error. Thanks for the debugging
bit also.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Stephen
Sent: Wednesday, January 16, 2008 6:41 AM
To: Sean McCreadie; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Disable Auto reply message for a group

At Wednesday 1/16/2008 02:05 AM, Sean McCreadie wrote:
>I've been looking through the wiki and mailing lists trying to find 
>a solution to this with no success.  I'm sure it's very simple, I'm 
>just new to this.  I need to disable the default Auto reply scrip 
>for only my Helpdesk team, that way all the unprivileged users will 
>still receive the Auto reply, but not the HelpDesk team when they 
>create a ticket.  I tried adding this custom condition to the 
>default scrip and was able to disable it for one email address, but 
>im hoping there is an easy way to check group membership.  Thanks in 
>advance for all the help.
>if ( $self->TransactionObj->Type eq "Create" &&
>      $self->TicketObj->RequestorAddresses() =~
>   return undef;
>} else {
>   return 1;


1. Did you also set the Condition drop-down entry to 'User defined' ?

2. Check the RT log for error messages.

3. Also, to help debug, you can put this kind of thing in the code:

$RT::Logger->debug("Email is from Help Desk" );

these messages show up in the log.



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