[rt-users] Ticket Approval Queue

Fleming, Devin DFleming at bottomline.com
Wed Jan 16 14:48:55 EST 2008





I have two queues (CMC and approvals). When a ticket comes into

the CMC queue the approval ticket is created in the "approvals"

queue. Everything works except I cannot see the approval ticket listed
in the approval queue. I can click on the link "depended on" within the
test ticket in the CMC queue and go to the approval ticket. But, I
cannot see it listed in the approval queue...



Anyone know why?






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