[rt-users] CF type for dates or timestamps
Stephen Turner
sturner at MIT.EDU
Wed Jan 16 21:12:50 EST 2008
Quoting Ole Craig <ocraig at stillsecure.com>:
> * It would allow me (in conjunction with bin/rt or crontool) to
> implement a "stalled until" field where I could automatically
> un-stall a stalled ticket after a certain amount of time has
> passed.
>
>
> Thoughts?
> Ole
>
For the last part, we do exactly this using the ticket 'starts' field.
We don't
use this field for anything else, so it's ideal for a 'stalled until' date. We
have a crontool job that finds stalled tickets whose 'stalled until' date has
passed and reopens them.
Steve
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