[rt-users] help: copy the original request to adminCC of the new queue on QueueChange

Elijah Wright elw at brandorr.com
Thu Jan 17 12:26:22 EST 2008


We're sort of new to RT configuration, and could use a little assistance.

We have a custom scrip in our RT setup that notifies an AdminCC on
QueueChange.  Straightforward so far... right?

We've been asked to make RT *copy* the original ticket into the notification
being sent to AdminCCs;  this seems like
it should be a relatively straightforward thing to do, but I confess that I
just don't quite grasp how to go about the implementation.

Has someone done this task before, so that they can give me a hint or two?

deeply appreciative in advance,

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