[rt-users] [Rt-announce] 2008 Training Announcement!

Megan Taylor megan at bestpractical.com
Fri Jan 18 14:34:29 EST 2008

2008 RT Training

As the creators of RT, Best Practical Solutions, LLC are the  
acknowledged leader in RT training. We provide unparalleled  
instruction in how to get the most out of RT. Best Practical is  
pleased to offer its training program with an intensive one-day  
developer and administrator training session taught by the developers  
who built RT.

This comprehensive session will cover:

         * RT's system architecture
         * A guided tour of the RT source code
         * Extension mechanisms you can use to customize RT
         * How to tie RT into your existing authentication  
         * Bulding your own tools that talk to the RT backend
         * Automating common procedures
         * Customizing RT's workflow to match your own
         * How to write custom reports based on RT's data

This session will be offered in:

          * Boston, MA on Monday, March 24th, 2008
          * Amsterdam, The Netherlands on Monday, April 21st, 2008
          * San Francisco, CA - date will be forthcoming

Additionally, we offer private training sessions for organizations. If  
you would like to schedule a private training session, please drop us  
a line at training at bestpractical.com.

Register now to reserve your seat!  Space is limited.


To reserve a seat, please send mail to training at bestpractical.com with  
the names and email addresses of all attendees.

We need to receive a check, wire transfer, or purchase order two weeks  
prior to the class or your seat will be released.

Payment Policy

The cost of the class includes materials.  Payment or purchase order  
must be received two weeks prior to the date of the class.

$995 USD for classes in the U.S.
EUR 790 for the class in Amsterdam

Upon receipt of your reservation we will email you an invoice.  
Hardcopies of your invoices will be given to you at the training  
session.  If your company requires a hardcopy prior to that, please  
provide us with the contact and address and we will mail it.

Cancellation Policy

Two weeks prior to the start date of the class -  $250 USD / EUR 200 is

72 hours prior to the start time of the class - entire fee is non- 
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