[rt-users] Very troubling error

[Mathew Snyder]

Assuming that template 5 is based on the id in the database, this is
Correspondence which is one of the built in templates and uses $Transaction, not
$Ticket

Keep up with me and what I'm up to: http://theillien.blogspot.com


Jesse Vincent wrote:
> 
> 
> On Tue, Jan 22, 2008 at 10:25:50AM -0500, Mathew Snyder wrote:
>> I updated DBIx::SearchBuilder but that didn't seem to fix another issue which I
>> mentioned in an earlier post.  That one being:
>>
>> [Tue Jan 22 15:01:13 2008] [crit]: Apache2::RequestIO::rflush: (103) Software
>> caused connection abort at
>> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 1029
>> (/usr/local/rt3/bin/webmux.pl:127)
>> [Tue Jan 22 15:11:27 2008] [error]: Template parsing error: Can't locate object
>> method "id" via package "Ticket" (perhaps you forgot to load "Ticket"?) at
>> template line 5.
> 
> AT a rough guess, there is code in one of your templates that looks like
> this:
> 
> { Ticket->....} 
> 
> I bet you mean {$Ticket->....}
>