[rt-users] Very troubling error

[Ruslan Zakirov]

5 is not id of the template, but line in the template. That's our bad
that you don't see id in the log and have to scan all your templates.

On Jan 22, 2008 6:49 PM, Mathew Snyder <theillien at yahoo.com> wrote:
> Assuming that template 5 is based on the id in the database, this is
> Correspondence which is one of the built in templates and uses $Transaction, not
> $Ticket
>
> Keep up with me and what I'm up to: http://theillien.blogspot.com
>
>
>
> Jesse Vincent wrote:
> >
> >
> > On Tue, Jan 22, 2008 at 10:25:50AM -0500, Mathew Snyder wrote:
> >> I updated DBIx::SearchBuilder but that didn't seem to fix another issue which I
> >> mentioned in an earlier post.  That one being:
> >>
> >> [Tue Jan 22 15:01:13 2008] [crit]: Apache2::RequestIO::rflush: (103) Software
> >> caused connection abort at
> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 1029
> >> (/usr/local/rt3/bin/webmux.pl:127)
> >> [Tue Jan 22 15:11:27 2008] [error]: Template parsing error: Can't locate object
> >> method "id" via package "Ticket" (perhaps you forgot to load "Ticket"?) at
> >> template line 5.
> >
> > AT a rough guess, there is code in one of your templates that looks like
> > this:
> >
> > { Ticket->....}
> >
> > I bet you mean {$Ticket->....}
> >
>



-- 
Best regards, Ruslan.