[rt-users] Canned Replies

Steve Cochran stephen.cochran at kingarthurflour.com
Thu Jan 24 10:31:12 EST 2008

I've been thinking about the last request we have from our CS dept, to  
have easy access to a list of answers to common questions. I've read  
through the CannedReplies page on the wiki, and also read the intro to  

Obviously, simple is good, and after reading the intro, RTFM might be  
more than we need. I also couldn't find any screenshots of it being  
used from an RT ticket, just the basic ones in the documentation PDF.

Here's the basic desires:
	Simple pulldown menu to select a canned reply when answers a ticket
	Easy interface to copy/paste a new canned reply into the system (for  
users that aren't RT admins)
	Capacity to handle several hundred canned replies.
		(understand the pulldown approach might not work for this)
	Searching canned response content might be nice

Given those needs, does anyone have a recommendation on which approach  
to try first?

Steve Cochran

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