[rt-users] Canned Replies

[Stephen Turner]

At Thursday 1/24/2008 10:31 AM, Steve Cochran wrote:

>I've been thinking about the last request we have from our CS dept, to
>have easy access to a list of answers to common questions. I've read
>through the CannedReplies page on the wiki, and also read the intro to
>RTFM.
>
>Obviously, simple is good, and after reading the intro, RTFM might be
>more than we need. I also couldn't find any screenshots of it being
>used from an RT ticket, just the basic ones in the documentation PDF.
>
>Here's the basic desires:
>         Simple pulldown menu to select a canned reply when answers a ticket
>         Easy interface to copy/paste a new canned reply into the 
> system (for
>users that aren't RT admins)
>         Capacity to handle several hundred canned replies.
>                 (understand the pulldown approach might not work for this)
>         Searching canned response content might be nice
>
>Given those needs, does anyone have a recommendation on which approach
>to try first?
>
>Thanks,
>Steve Cochran

Hello Steve,

I put the CannedReplies contrib on the wiki - it can only satisfy the 
first of your requirements, so wouldn't be a good solution for you. 
It sounds like you need RTFM or other KB solution.

Steve