[rt-users] Failed upgrade to RT 3.6.6 with Asset Tracker

[Sean McCreadie]

Thanks for the tip! It was the permissions on the AT_Config.pm and AT_Siteconfig.pm files that was changed.  I fixed it and the RT page loaded right up.  Thanks again.

Sean

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: Friday, January 25, 2008 5:21 PM
To: Sean McCreadie
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Failed upgrade to RT 3.6.6 with Asset Tracker

Two possible reasons that it can not find file
/opt/rt3/etc/AssetTracker/AT_Config.pm
1) no such file
2) permissions
may be something else, but these are the most common

On Jan 23, 2008 6:36 PM, Sean McCreadie <smccreadie at canyonpartners.com> wrote:
>
>
>
>
> Hello,
>
>
>
> I tried to upgrade my 3.6.5 installation to 3.6.6 today and it appeared to
> work with no issues until I tried to go to the webpage in a browser.  I got
> the error pasted below.  I have Asset Tracker working great on 3.6.5 and it
> looks like this was the issue with the upgrade.  Does anyone know why it is
> throwing this error?  Thanks in advance.
>
>
>
> Sean
>
>
>
> System error
>
>
> error:
>
> Error during compilation of
> /opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:
>  Can't locate /opt/rt3/etc/AssetTracker/AT_Config.pm in @INC (@INC contains:
> /opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
> /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
> /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
> /usr/lib/perl5/site_perl
> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
> /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
> /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
> /usr/lib/perl5/vendor_perl .) at /opt/rt3/lib/RTx/AssetTracker.pm line 68.
>
>  Stack:
>  [/opt/rt3/lib/RTx/AssetTracker.pm:68]
>  [/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:15]
>  [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:811]
>  [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:441]
>  [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093]
>  [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026]
>  [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204]
>  [/opt/rt3/share/html/Elements/Callback:85]
>  [/opt/rt3/share/html/autohandler:270]
>
>
> context:
>
>
> ...
>
>
> code stack:
>
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:445
>  /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093
>  /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026
>  /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204
>  /opt/rt3/share/html/Elements/Callback:85
>  /opt/rt3/share/html/autohandler:270
>
>
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-- 
Best regards, Ruslan.