[rt-users] 10 newest unowned tickets only seen by those who has the right toOwnticket

Shen, Tyler tyler.shen at vicscouts.asn.au
Mon Jan 28 00:46:36 EST 2008

Can someone please enlighten me on how to show the "10 newest unowned
tickets" to only those users who can own the tickets? Currently the "10
newest unowned tickets" shows all the tickets to those who have rights
to view, but these tickets are not necessarily those they can own. I
made the change in RT 3.2 only allowing users to view the tickets they
can own under "10 newest unowned tickets" and it worked beautifully. It
seems in RT3.6 this functionality is driven by the encrypted queries in
the Attributes table. Any help is appreciated!


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