[rt-users] At a glance "Take" link

[Steve Cochran]

Problem with this is that other people might open it/reply to it  
during the time they are writing.

That's why I think we'll have to train users to "take" the message  
before they respond to it.


On Jan 28, 2008, at 6:53 AM, Espen Wiborg wrote:

> It sounds to me as if what you really need is that whoever replies to
> the ticket gets it assigned.  I have written an Action to do just  
> that:
>
> http://www.ovitas.no/~espenhw/rt3/SetOwnerToActor.pm
>
> So your queue worker would just reply to the ticket, and it would
> automagically be assigned to them.
>
> This also works when replying by mail (which is why I wrote it).