[rt-users] How to do a report for tickets that were reopened and closed numerous times?
Mark Grob
grobm at vrshell.com
Mon Jan 28 08:44:30 EST 2008
I am working on building a report in a separate reporting tool (SQL
based). How can I look up how many times a ticket has been closed an
reopened? Any suggestions?
I want to see which of my Tech support reps are auto resolving an
issue and then it is getting reopened because the issue was not really
resolved.
-Mark Grob
More information about the rt-users
mailing list