[rt-users] How to do a report for tickets that were reopened and closed numerous times?

Mark Grob grobm at vrshell.com
Mon Jan 28 08:44:30 EST 2008

I am working on building a report in a separate reporting tool (SQL  
based). How can I look up how many times a ticket has been closed an  
reopened? Any suggestions?

I want to see which of my Tech support reps are auto resolving an  
issue and then it is getting reopened because the issue was not really  

-Mark Grob

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