[rt-users] Quoting using Reply link from Tab

Emmanuel Lacour elacour at easter-eggs.com
Mon Jan 28 10:29:33 EST 2008


On Mon, Jan 28, 2008 at 09:43:58AM -0500, Steve Cochran wrote:
> 
> Has anyone modified RT to automatically quote the last correspondence  
> when using the Reply link from the Tab bar? Didn't see anything on the  
> wiki.
> 

You have to modify a litle bit Ticket/Elements/Tab for example, to get
the last transaction id for the current ticket and add the option
QuoteTransaction=this_id to Ticket/Update.html?Action=Respond&id=" . $id

Or if you wan't this for all respond/comment to a ticket without
explicit QuoteTransaction option, do it directly in Ticket/Update.html.

-- 
Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l'Ouest  -  75014 Paris   -   France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -     Fax: +33 (0) 1 41 35 00 76
mailto:elacour at easter-eggs.com   -    http://www.easter-eggs.com



More information about the rt-users mailing list