[rt-users] Quoting using Reply link from Tab

Steve Cochran stephen.cochran at kingarthurflour.com
Tue Jan 29 13:50:03 EST 2008

The part that worries me is finding the correct transaction id. Would  
be a great queue wide option to default to quoting the previous  
message by default.

Does the ticket object have a last correspondence element? Or more  
generally, where's the best place to find an overview of the Ticket  

On Jan 28, 2008, at 10:29 AM, Emmanuel Lacour wrote:

> On Mon, Jan 28, 2008 at 09:43:58AM -0500, Steve Cochran wrote:
>> Has anyone modified RT to automatically quote the last correspondence
>> when using the Reply link from the Tab bar? Didn't see anything on  
>> the
>> wiki.
> You have to modify a litle bit Ticket/Elements/Tab for example, to get
> the last transaction id for the current ticket and add the option
> QuoteTransaction=this_id to Ticket/Update.html?Action=Respond&id=" .  
> $id
> Or if you wan't this for all respond/comment to a ticket without
> explicit QuoteTransaction option, do it directly in Ticket/ 
> Update.html.

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