[rt-users] NotifyActor even prevents explicit CCs?

[Ruslan Zakirov]

On Jan 28, 2008 9:43 PM, Stephen Turner <sturner at mit.edu> wrote:
>
> At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote:
> >I think it's been there for ages and sure you're right that it's kind
> >of odd and unexpected. Forward this  message to the bug tracker so
> >you'll be able to track it.
> >
> >On Jan 23, 2008 6:41 PM, Jay Lee <jlee at pbu.edu> wrote:
> > > We have NotifyActor set to 0 to cut down on the amount of useles
> > messages RT
> > > sends.  However, it seems this even prevents the actor from receiving
> > > messages if they explictly enter themself into the CC: field on a Reply or
> > > Comment.  Is this the desired behavior?  Would it make sense to override
> > > NotifyActor if the address is explicitly set?
> > >
>
> We have patched our RT to implement this behavior, also to have
> explicit Cc & Bcc override the ticket squelch list. i.e. if you're on
> a ticket's squelch list and someone puts your address as an
> additional Cc/Bcc, you will get the email.
>
> If there's interest in our solution I can post our patches.
I think we should integrate them, at least for one time recipients.
Don't know about squelching. Jesse?

>
> Thanks,
> Steve
>
>
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-- 
Best regards, Ruslan.