[rt-users] First time setting up RT need help with email setup

[Jeffrey Lee]

Nope.
 
-Jeff

  _____  

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 30, 2008 3:42 PM
To: Jeffrey Lee; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup



Is the person (whether it be the owner or requestor) the same person who is
updating the ticket?

 

From: Jeffrey Lee [mailto:jeffrey_lee at harvard.edu] 
Sent: Wednesday, January 30, 2008 3:29 PM
To: Helmuth Ramirez; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup

 

Hmm..... I think my problem is more on the RT end. postfix is sending
e-mails now. But only when i include an e-mail in the cc field. It doesn't
seem to send an e-mail to a requestor and the person it is assigned to. Is
there something special I need to initialize for that to work?

 

-Jeff

 

  _____  

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 30, 2008 3:28 PM
To: Jeffrey Lee; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup

Did you add it as a 'smarthost' or 'relayhost'.  It should be:

 

Edit /etc/postfix/main.cf, and add or edit this line:
relayhost = your.server.com <http://your.server.com/> 

 

I'll be honest, I'm a Linux noob, I am running Debian and I used 'dpkg
-reconfigure postfix' for it to walk me through the questions.  But I
checked my 'main' config file and it shows my smarthost as the relayhost
entry.

 

From: Jeffrey Lee [mailto:jeffrey_lee at harvard.edu] 
Sent: Wednesday, January 30, 2008 3:17 PM
To: Helmuth Ramirez; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup

 

how did you configure your smart host? I added a smarthost line into the
postfix config file but it was still not relaying. Any suggestions?

 

-Jeff

 

  _____  

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 30, 2008 2:11 PM
To: Jeffrey Lee; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup

Yes, that is the way we did it and it has worked out very well in our
Windows/Exchange environment

 

From: Jeffrey Lee [mailto:jeffrey_lee at harvard.edu] 
Sent: Wednesday, January 30, 2008 2:07 PM
To: Helmuth Ramirez; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup

 

So you would have to configure RT to use sendmail or postfix and then
configure sendmail or postfix to relay messages to the smtp server as a
smarthost?

 

-Jeff

 

  _____  

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Wednesday, January 30, 2008 2:07 PM
To: Jeffrey Lee; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup

Hi Jeffrey,

  The easiest way (at least for us) was to have a mail server installed on
the RT box (Postfix in my case) and have it use our SMTP as a Smarthost.

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jeffrey Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] First time setting up RT need help with email setup

 

I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to
setup outgoing e-mail. I want to use our company smtp server to send email.
How would I go about doing that?

 

-Jeff

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