[rt-users] Restrict a requestor assign rights

Kenneth Crocker KFCrocker at lbl.gov
Wed Jan 30 16:28:39 EST 2008


	You need to understand the RT privileges and their relationships. If 
you are using self-service to ticket creation, merely limit what the 
user can put into an email that creates a ticket. If you allow ticket 
creation using WebUI, then you need to be careful of the "Global" rights 
you grant, as well as the rights you grant to groups on a per-queue 
basis. If you want to restrict ticket assignment to certain groups per 
queue, then for those users that you want to be able to assign/take 
tickets, they need to be in a group that has the following rights for 
that queue:

	"CreateTicket" (in case they have children tickets)
	"ReplyToTicket" (allows communication with requestors via email)
	"StealTicket" (unless you want only AdminCc to re-assign tickets)

	I'd reserve "ModifyTicket" for the roles "AdminCc" and "Owner". That 
way you don't have a bunch of people messing up tickets that are owned 
by others.c Hope this helps.


On 1/30/2008 1:07 PM, Jeffrey Lee wrote:
> Hi I'd like to be able to restrict requestors the ability to assign the 
> ticket to anyone. Only Nobody. Is there a way to do that?
> -jeff
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