[rt-users] Scrip for escalating priority based on to address from header

[Kimberly McKinnis]

Perfect! I'm running logging in debug mode, but it's not enough... I
wanted to know what it thought $to was.

Thank you!

-----Original Message-----
From: Stephen Turner [mailto:sturner at MIT.EDU] 
Sent: Thursday, January 31, 2008 8:00 AM
To: Kimberly McKinnis
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Scrip for escalating priority based on to
address from header

At Wednesday 1/30/2008 06:06 PM, Kimberly McKinnis wrote:
>my $to =
>$self->TicketObj->Transactions->First->Message->First->GetHeader('To');
>if ($to =~/xx\-alert\@.*\.?tivo\.com/)
>{
>$self->TicketObj->SetPriority(98);
>}
>return 1;
>
>It doesn't error, but it seems to be ignored entirely. I used 'my', as 
>the global variable was throwing errors about global symbol requiring 
>an explicit package name. Perhaps it's working and not parsing right?
>

Kimberley,

A very useful tool is the RT logger. If you put logging statements in
your code, they'll show up in the RT log, so you can see if your code is
being executed, examine variables etc. The code looks like this:

$RT::Logger->debug("I am here");

or

$RT::Logger->debug("Ticket number is: " . $self->TicketObj->id );

Steve