[rt-users] Trouble with LDAP authentication (equivalent config)

Tom Lanyon tom at netspot.com.au
Tue Jul 1 22:42:03 EDT 2008

On 02/07/2008, at 8:27 AM, mailing list wrote:

> RT 3.6.4 on redhat linux 4.6
> I am attempting to setup a development RT site.  The current issue  
> I'm running into is getting the dev. RT to authenticate against  
> LDAP.  I have compared my RT_SiteConfig.pm between dev. and  
> production RT (which function fine with LDAP authentication) and the  
> RT_SiteConfig.pm seems fine.
> Additionally, local login to the dev. RT is good but not w/LDAP.  I  
> did a tcpdump during a login attempt and it shows the dev. RT never  
> makes the call to the LDAP server.  Furthermore, I have tested my  
> firewall and make certain that the LDAP server does indeed accept  
> connection from my dev. RT server.
> How do I go about troubleshooting why my dev. RT is not sending a  
> LDAP authentication request?  Is there a script, command, or "call"  
> within RT that I can execute to confirm? I have the parameter  
> Set($LdapExternalAuth, 1); in my RT_SiteConfig.pm and other  
> parameters equivalent to prod. RT.
> Thanks.
> Mike


Do you have SELinux enabled? Check your /var/log/audit/audit.log for  
any 'denied' messages and repair them. You might need to create a  
policy which allows Apache (mod_perl) or FastCGI processes to connect  
to LDAP(S) via TCP.


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