[rt-users] Definition of user permissions

Steve Handscomb Steve.Handscomb at alphagroup.aero
Wed Jul 2 03:46:49 EDT 2008


That is absolutely great; Your guide has confirmed a lot of what I
assumed to be, but also corrected & clarified some others.

Thanks a lot for sharing with me/us.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Sent: 01 July 2008 23:18
To: Steve Handscomb
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Definition of user permissions


	Attached is a document we use for instructing our queue Admins
(managers, the AdminCc of a queue). We have a lot of queues (over 125)
so our infrastructure is strictly defined and enforced and may not fit
your needs. Hope this helps.


On 7/1/2008 12:56 PM, Steve Handscomb wrote:
> Hello All,
> I've just started using RT in the last few days, and although I did 
> use it many years ago in another life, I've forgotten most of the 
> tricks of the trade.
> The one thing I cannot find, (and my search has included google & the 
> wiki, as well as the archives of this very list) is a definitive 
> explanation of permissions;
> What I mean is 'what would happen if I gave xxxx the AdminQueue 
> permission or AssignCustomFields permission'
> Once I get back into the flow I would be more than happy to start 
> contributing to the wiki, as one of my first projects will be to 
> document the process for use in our company.
> Many thanks
> Steve Handscomb.
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