[rt-users] Sudden problem : Can't use an undefined value as an ARRAY EmailParser.pm

[Lawrence McAbee]

I've never had this problem, but assuming your  
[/usr/local/rt/lib/RT/EmailParser.pm:626 is:

sub DESTROY {
     my $self = shift;
     File::Path::rmtree([@{$self->{'AttachmentDirs'}}],0,1);
}

Assuming the email you are passing through is valid and has  
attachments, AttachmentDirs should have been set in _SetupMIMEParser.  
I would do two things:

1) Make sure the user running mailgate does not have permission issues  
in /tmp.
2) Put some comments around the code in _SetupMIMEParser and see is  
tmpdir is being set, what is it being set to, and if AttachementDirs  
is being pushed in properly.



Quoting Neil Marjoram <n.marjoram at adastral.ucl.ac.uk>:

> Suddenly at 8am this morning my RT 3.6.6 has stopped accepting email
> requests. I have  checked for any updates to perl etc but have found
> nothing, debug output shows :
>
> cat /usr/bin/test |/etc/smrsh/rt-mailgate --queue itsupport --action
> correspond --url http://rt.adastral.ucl.ac.uk/ --debug
>
> Connecting to http://rt.adastral.ucl.ac.uk//REST/1.0/NoAuth/mail-gateway
> at /etc/smrsh/rt-mailgate line 102, <> line 1.
>
> Can't use an undefined value as an ARRAY reference at
> /usr/local/rt/lib/RT/EmailParser.pm line 626.
>
> Stack:
>    [/usr/local/rt/lib/RT/EmailParser.pm:626]
>    [/usr/lib/perl5/5.8.8/Carp.pm:269]
> RT server error.
>
> The RT server which handled your email did not behave as expected. It
> said:
>
> Can't use an undefined value as an ARRAY reference at
> /usr/local/rt/lib/RT/EmailParser.pm line 626.
>
> Stack:
>    [/usr/local/rt/lib/RT/EmailParser.pm:626]
>    [/usr/lib/perl5/5.8.8/Carp.pm:269]
>
> I have looked to see if there are any changes in sendmail, smrsh etc but
> again found nothing. Can anyone help me with this?
>
> Many thanks,
>
> Neil.
>
> --
> Neil Marjoram
> Systems Manager
> Adastral Park Campus
> University College London
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>
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>
>
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-- 
Lawrence McAbee
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