[rt-users] Sudden problem : Can't use an undefined value as an ARRAY EmailParser.pm

[Neil Marjoram]

Suddenly at 8am this morning my RT 3.6.6 has stopped accepting email 
requests. I have  checked for any updates to perl etc but have found 
nothing, debug output shows :

cat /usr/bin/test |/etc/smrsh/rt-mailgate --queue itsupport --action 
correspond --url http://rt.adastral.ucl.ac.uk/ --debug

Connecting to http://rt.adastral.ucl.ac.uk//REST/1.0/NoAuth/mail-gateway 
at /etc/smrsh/rt-mailgate line 102, <> line 1.

Can't use an undefined value as an ARRAY reference at 
/usr/local/rt/lib/RT/EmailParser.pm line 626.

Stack:
   [/usr/local/rt/lib/RT/EmailParser.pm:626]
   [/usr/lib/perl5/5.8.8/Carp.pm:269]
RT server error.

The RT server which handled your email did not behave as expected. It
said:

Can't use an undefined value as an ARRAY reference at 
/usr/local/rt/lib/RT/EmailParser.pm line 626.

Stack:
   [/usr/local/rt/lib/RT/EmailParser.pm:626]
   [/usr/lib/perl5/5.8.8/Carp.pm:269]

I have looked to see if there are any changes in sendmail, smrsh etc but 
again found nothing. Can anyone help me with this?

Many thanks,

Neil.

-- 
Neil Marjoram
Systems Manager
Adastral Park Campus
University College London
Ross Building
Adastral Park
Martlesham Heath
Ipswich - Suffolk
IP5 3RE

Tel: 01473 663711
Fax: 01473 635199


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