[rt-users] Delete a ticket

Christian Forjahn christian.forjahn at collax.com
Thu Jul 3 08:26:53 EDT 2008


Hi Steve.

This is pretty simple.
Add a comment and choose the "Status" "deleted"

Best Chris

Steve Handscomb wrote:
> Hi all,
> 
> This is probably one of those times where I will press send, and about a
> second get the answer myself, nonetheless my question is "How do I
> delete a ticket?"
> 
> I've checked and confirmed I do have the global right to DeleteTicket,
> but I cannot find it anywhere; I am expecting it to be near to "Comment,
> Reply, Resolve" but have searched high & low elsewhere.
> 
> Could someone else point this out for me.
> 
> (I realize that it doesn't actually delete it from the DB, merely marks
> it as "useless" or somesuch)
> 
> Thanks
> Steve
> 
> 
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