[rt-users] Delete a ticket

Andy Coates andy at NocOps.com
Thu Jul 3 08:26:47 EDT 2008

Display the ticket, go to the "Basics" menu tab link, and in the Status
field change it to "deleted" (or "dead" I think it was in RT2).


rt-users-bounces at lists.bestpractical.com wrote:
> Hi all,
> This is probably one of those times where I will press send,
> and about a second get the answer myself, nonetheless my
> question is "How do I delete a ticket?"
> I've checked and confirmed I do have the global right to
> DeleteTicket, but I cannot find it anywhere; I am expecting
> it to be near to "Comment, Reply, Resolve" but have searched
> high & low elsewhere.
> Could someone else point this out for me.
> (I realize that it doesn't actually delete it from the DB,
> merely marks it as "useless" or somesuch)
> Thanks
> Steve
> Please consider the environment before printing this email.
> Disclaimer
> This email and its attachments may be confidential and are
> intended solely for the use of the individual to whom it is
> addressed. Any views or opinions expressed are solely those
> of the author and do not necessarily represent those of Alpha
> Aviation Group Limited. 
> If you are not the intended recipient of this email and its
> attachments, you must take no action based upon them, nor
> must you copy or show them to anyone.  Please contact the
> sender if you believe you have received this email in error.
> We have taken precautions to minimize the risk of
> transmitting software viruses, but we advise you to carry out
> your own virus checks on any attachment to this message. We
> cannot accept liability for any loss or damage caused by
> software viruses.
> Alpha Aviation Group Ltd is a registered company in England
> and Wales.  Registered Company Number: 05716948 Registered
> Address: 1 Lumley Street, Mayfair, London, W1K 6TT.  VAT
> Number: GB 888 4787 37
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com Commercial
> support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

More information about the rt-users mailing list