[rt-users] Delete a ticket

[Andy Coates]

Display the ticket, go to the "Basics" menu tab link, and in the Status
field change it to "deleted" (or "dead" I think it was in RT2).

Andy.


rt-users-bounces at lists.bestpractical.com wrote:
> Hi all,
> 
> This is probably one of those times where I will press send,
> and about a second get the answer myself, nonetheless my
> question is "How do I delete a ticket?"
> 
> I've checked and confirmed I do have the global right to
> DeleteTicket, but I cannot find it anywhere; I am expecting
> it to be near to "Comment, Reply, Resolve" but have searched
> high & low elsewhere.
> 
> Could someone else point this out for me.
> 
> (I realize that it doesn't actually delete it from the DB,
> merely marks it as "useless" or somesuch)
> 
> Thanks
> Steve
> 
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