[rt-users] Delete a ticket

Steve Handscomb Steve.Handscomb at alphagroup.aero
Thu Jul 3 08:53:22 EDT 2008

Many thanks to all who answered this for me (Eric, Martin, Andy &
It was hidden from sight, yet a little obvious ;-)


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Steve
Sent: 03 July 2008 13:05
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] Delete a ticket

Hi all,

This is probably one of those times where I will press send, and about a
second get the answer myself, nonetheless my question is "How do I
delete a ticket?"

I've checked and confirmed I do have the global right to DeleteTicket,
but I cannot find it anywhere; I am expecting it to be near to "Comment,
Reply, Resolve" but have searched high & low elsewhere.

Could someone else point this out for me.

(I realize that it doesn't actually delete it from the DB, merely marks
it as "useless" or somesuch)


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