[rt-users] Customers can set AdminCCs on tickets

Steve Handscomb Steve.Handscomb at alphagroup.aero
Thu Jul 3 09:42:40 EDT 2008


I'm brand new to this, so sorry if I end up misleading you, but I had
the same issue yesterday (my 2nd day with RT)


As well as the group your client is in, have you checked the System
Groups in the Configuration->Queues->[your.queue]->Group Rights menu?
There are three system groups (everyone, privileged and unprivileged)
which you may have set the ModifyQueueWatchers right??


Again, sorry if I've misunderstood or mislead J




From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andrew
Sent: 03 July 2008 13:46
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Customers can set AdminCCs on tickets


On my RT system (3.6.6), which is undesirable.

I've been unable to figure out why this is. Here are the rights which
we've granted the group they're in:

OwnTicket (Immediately became suspicious of this, but revoking this
right seems ineffective)

Any ideas would be appreciated.


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