[rt-users] RT reporting - Mean time to resolution

[Eric Tamme]

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Are there any "canned" reports that exist for RT besides whats in the
"tools" section?  Im looking for some high quality reporting - our
support Mgr asked me if this had a "mean time to resolution" report..
and a "mean time to resolution by priority"

I know that I can go into the database and run sql queries, i just
wanted to know if there were some predefined queries, or reporting
addons anywhere?

Thanks
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Eric Tamme

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