[rt-users] RT reporting - Mean time to resolution

Kenneth Crocker KFCrocker at lbl.gov
Thu Jul 3 15:27:49 EDT 2008


	We just use the RT Search tool and create our own adhoc reports by 
dropping the results to an excel spread and then play with that. Nothing 
on a scheduled basis. I think RT 4.0 is supposed to have a complete 
reporting module, but that is a way off. Sorry I can be of more help.


On 7/3/2008 8:50 AM, Eric Tamme wrote:
> Hash: SHA1
> Are there any "canned" reports that exist for RT besides whats in the
> "tools" section?  Im looking for some high quality reporting - our
> support Mgr asked me if this had a "mean time to resolution" report..
> and a "mean time to resolution by priority"
> I know that I can go into the database and run sql queries, i just
> wanted to know if there were some predefined queries, or reporting
> addons anywhere?
> Thanks
> - --
> Eric Tamme
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