[rt-users] RT reporting - Mean time to resolution
Kenneth Crocker
KFCrocker at lbl.gov
Thu Jul 3 15:27:49 EDT 2008
Eric,
We just use the RT Search tool and create our own adhoc reports by
dropping the results to an excel spread and then play with that. Nothing
on a scheduled basis. I think RT 4.0 is supposed to have a complete
reporting module, but that is a way off. Sorry I can be of more help.
Kenn
LBNL
On 7/3/2008 8:50 AM, Eric Tamme wrote:
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> Are there any "canned" reports that exist for RT besides whats in the
> "tools" section? Im looking for some high quality reporting - our
> support Mgr asked me if this had a "mean time to resolution" report..
> and a "mean time to resolution by priority"
>
> I know that I can go into the database and run sql queries, i just
> wanted to know if there were some predefined queries, or reporting
> addons anywhere?
>
> Thanks
> - --
> Eric Tamme
>
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