[rt-users] RT Ticket creation

Tom Lanyon tom at netspot.com.au
Thu Jul 3 18:58:01 EDT 2008

On 03/07/2008, at 10:20 PM, Caglar wrote:

> Hello everybody,
>    I have just started to develop a web application with RT. But I  
> have some problems
> that I couldn't solve . I will be so grateful to you, if anyone can  
> help me.
>   I have a php form in which users enter an incident and submit it.  
> Then the app sends an
> email to the person in charge of the incident. I am storing the  
> datas from the form to the
> Tickets and Users tables in the RT's database in order to create a  
> ticket in RT. But the sad
> part is, when I login to the RT with my root account, I couldn't see  
> the ticket that PHP app
> created from the RT's web interface . Php form inserts the datas to  
> the database from the
> forms successfully. And my questions are:
>   * Why RT doesn't see the datas that I've inserted into the RT's
>     database?
>   * How can I create a ticket outside the RT?
>   * Does RT needs to modify a file in order to create a new ticket?
>   * Can I use the RT's builtin ticket creation interface without
>     authentication?
> FYI: I am using RT 3.6.6 and Mysql 5.1, Apache 1.3.9 on FreeBSD.
> Yours,
> Çag(lar Gülçehre

You can't just populate the RT database without using the correct RT  

If you really want this done externally from RT you need to use the  
REST web API or write some perl modules which use the RT perl API.


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