[rt-users] RT Question: Reporting, Any current add on packages

[Jesse Vincent]

On Jun 6, 2008, at 5:53 PM, Leal, Mario A. wrote:

> Hello,
> So, my boss stepped in and loves the test implementation of RT.   
> Looks like he’d want to use it.  However, he doesn’t like the lite  
> reporting features.
>
> I was perusing the list for reporting packages and it seems  
> statistics3 is no longer in “full” development.
>
> What is everyone doing for reporting?  You know how bosses are.  He  
> wants to be able to report on everything under the sun.


We (BPS) created an RTx::ActivityReports and 3.8 adds automated  
dashboarding.  Of course, at the end of the day, RT uses an SQL  
database and you can point a tool like Business Objects or Crystal at  
it.

Best,
Jesse

> Thanks in Advance,
>
> Mario A. Leal, Jr.
> Senior Systems Analyst
> Huston-Tillotson University
> 900 Chicon Street
> Austin, TX 78702-2795
> 512.505.3009 (o)
> 512.505.3190 (f)
> maleal at htu.edu
>
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