[rt-users] Disabling autoreplies for one (or a minority of) queues?

Todd Chapman todd at chaka.net
Mon Jul 7 11:01:58 EDT 2008

You need to create a blank template called "Autoreply" in each queue
that you want to turn off autoreplies.

On Mon, Jul 7, 2008 at 8:27 AM, Howard Jones <howie at thingy.com> wrote:
> I have a need to stop autoreplies for a couple of queues in our RT system.
> I've found a couple of posts suggesting that creating a queue-specific
> 'Correspondence' template that's blank will disable autoreplies, but all
> I get is the normal global autoreply. Looking at RT::Action::Autoreply,
> I don't see anything that looks at the content of the template either,
> but I'm not too familiar with RT's guts.
> Is there some other part of this trick that I'm missing? (this is RT
> 3.6.4 on CentOS 4 with MySQL 4.1)
> Thanks for any pointers,
> Howie
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