[rt-users] Disabling autoreplies for one (or a minority of) queues?

Gene LeDuc gleduc at mail.sdsu.edu
Mon Jul 7 11:49:42 EDT 2008

Hi Howie,

To disable autoreplies, create a blank template in the desired queue(s) and 
name it Autoreply.


At 05:27 AM 7/7/2008, Howard Jones wrote:
>I have a need to stop autoreplies for a couple of queues in our RT system.
>I've found a couple of posts suggesting that creating a queue-specific
>'Correspondence' template that's blank will disable autoreplies, but all
>I get is the normal global autoreply. Looking at RT::Action::Autoreply,
>I don't see anything that looks at the content of the template either,
>but I'm not too familiar with RT's guts.
>Is there some other part of this trick that I'm missing? (this is RT
>3.6.4 on CentOS 4 with MySQL 4.1)
>Thanks for any pointers,

Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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