[rt-users] changing due dates (or other fields) on transactions

[Drew Barnes]

I've not looked into doing this (and won't have a chance today), but you 
could look at how Create.html has the Basics/details options and try to 
modify Update.html the same way.


The Anarcat wrote:
> Well, that's not what I'm looking for.. :) I know I can do that, what I
> would like to do is to expose *some* fields in the "Correspond/Reply"
> screen so that I don't have to click around as much.
>
> Right now I need to do this:
>
>  1. Click reply
>  2. fill in a reply
>  3. click update
>  4. click "Dates"
>  5. enter a date
>  6. click update
>
> I would like to do this:
>
>  1. click reply
>  2. fill in a reply and a due date
>  3. click update
>
> :)
>
> A.
>
> On Mon, Jul 07, 2008 at 11:20:13AM -0700, Kenneth Crocker wrote:
>   
>> a.
>>
>> 	When you are in the ticket, click "Dates" and put in the appropriate  
>> date, then click "save changes".
>>
>>
>> Kenn
>> LBNL
>>
>> On 7/7/2008 10:23 AM, The Anarcat wrote:
>>     
>>> Hello!
>>>
>>> How would I go around making RT allow me to change the due dates and
>>> other fields when I update a ticket?
>>>
>>> a.
>>>
>>>
>>>
>>> ------------------------------------------------------------------------
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.  
>>> Buy a copy at http://rtbook.bestpractical.com
>>>       
>
>   
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati