[rt-users] No ReplyToTicket, but I can still reply?

[Todd Chapman]

Tooting my own horn:

The RightsMatrix extension can show you exactly how a user gets a right.

http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm

On Tue, Jul 8, 2008 at 11:53 AM, Howard Jones <howie at thingy.com> wrote:
> (thanks for the pointers yesterday, by the way, all working now!)
>
> Hi again,
>
> As part of taming our RT system, I'm planning on renaming the General
> queue as Inbox, and removing the rights for support staff to reply
> directly from the General queue without filing the ticket in the
> appropriate queue first, coupled with a TakeOnCorrespond scrip. I've
> just removed the ReplyToTicket right from all users for the General
> queue, and the Rights Matrix extension (thanks again Todd) shows that I
> have no ReplyToTicket right, but I still get the Reply option in the
> menu, and it still works.
>
> What is going on? Where to start fault-finding?
>
> This is RT 3.6.4
>
> Best Regards
>
> Howie
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