[rt-users] No ReplyToTicket, but I can still reply?

Todd Chapman todd at chaka.net
Tue Jul 8 13:18:20 EDT 2008

Tooting my own horn:

The RightsMatrix extension can show you exactly how a user gets a right.


On Tue, Jul 8, 2008 at 11:53 AM, Howard Jones <howie at thingy.com> wrote:
> (thanks for the pointers yesterday, by the way, all working now!)
> Hi again,
> As part of taming our RT system, I'm planning on renaming the General
> queue as Inbox, and removing the rights for support staff to reply
> directly from the General queue without filing the ticket in the
> appropriate queue first, coupled with a TakeOnCorrespond scrip. I've
> just removed the ReplyToTicket right from all users for the General
> queue, and the Rights Matrix extension (thanks again Todd) shows that I
> have no ReplyToTicket right, but I still get the Reply option in the
> menu, and it still works.
> What is going on? Where to start fault-finding?
> This is RT 3.6.4
> Best Regards
> Howie
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

More information about the rt-users mailing list