[rt-users] UPDATE: RT DOWN - Error message starting Apache

Tue Jul 8 14:11:31 EDT 2008

I appreciate your responses.

OK.  I don't know exactly what caused it.

I ran this command and apache started:

---snip---

perl -MCPAN -e 'install File::Temp'

---snip---

Everything seems to be normal.

I would like to understand why it happened.  How do you handle system
updates?  I use yum-updatesd as a service.

BTW-My machine is a CentOS 5 box using Apache 2, MySQL 5 and perl 5.8.8

Thanks, again!!

Mario A. Leal, Jr.

Senior Systems Analyst

Huston-Tillotson University

900 Chicon Street

Austin, TX 78702-2795

512.505.3009 (o)

512.505.3190 (f)

maleal at htu.edu

******************

Hear a beautiful rendition of The Star Spangled Banner:

http://www.youtube.com/watch?v=QKCVS57j284

From: Leal, Mario A. 
Sent: Tuesday, July 08, 2008 12:52 PM
To: 'rt-users at lists.bestpractical.com'
Subject: RT DOWN - Error message starting Apache

Hello,

I think YUM broke something last night.  Upon a reboot today, apache
will not start.  In /var/log/httpd/error_log, I get this error:

---snip---

[Tue Jul 08 12:45:03 2008] [error] File::Temp version 0.18
required--this is only version 0.16 at
/usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nBEGIN
failed--compilation aborted at
/usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nCompilation
failed in require at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line
233.\nBEGIN failed--compilation aborted at
/usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line 233.\nCompilation
failed in require at /opt/rt3/lib/RT/I18N.pm line 64.\nBEGIN
failed--compilation aborted at /opt/rt3/lib/RT/I18N.pm line
64.\nCompilation failed in require at /opt/rt3/lib/RT.pm line 50.\nBEGIN
failed--compilation aborted at /opt/rt3/lib/RT.pm line 50.\nCompilation
failed in require at /opt/rt3/bin/webmux.pl line 68.\nBEGIN
failed--compilation aborted at /opt/rt3/bin/webmux.pl line
68.\nCompilation failed in require at (eval 2) line 1.\n

[Tue Jul 08 12:45:03 2008] [error] Can't load Perl file:
/opt/rt3/bin/webmux.pl for server helpdesk.htu.edu:0, exiting...

---snip---

Can anyone give me advice as to the problem and possible fixes?  This is
a production server and it is down.

Mario A. Leal, Jr.

Senior Systems Analyst

Huston-Tillotson University

900 Chicon Street

Austin, TX 78702-2795

512.505.3009 (o)

512.505.3190 (f)

maleal at htu.edu

******************

Hear a beautiful rendition of The Star Spangled Banner:

http://www.youtube.com/watch?v=QKCVS57j284

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