[rt-users] Reminder Emails

[Kenneth Crocker]

Bill,


	If you had a nightly Cron Job, that would work. Otherwise, I think RT 
scrips, etc are triggered by transactions only. I don't think it would 
be checking around the DataBase looking for tickets that have a reminder 
with a due date. Just a thought.


Kenn
LBNL

On 7/9/2008 10:46 AM, Candelario, Bill wrote:
> Hi,
>  
> Would it be possible to send a reminder on a specific ticket.  What I'm 
> trying to accomplish is, on creating a ticket, setting a reminder (as in 
> MS Outlook) that would notify me via email.  If I set a reminder for 1 
> week from today to do a task, I would want to be reminded on that day.
>  
> Thanks,
> Bill
> 
> 
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