[rt-users] can't assign ticket as superuser

Kenneth Crocker KFCrocker at lbl.gov
Wed Jul 9 18:32:57 EDT 2008


	They need to have the "OwnTicket" right granted to them. As a word of 
warning, granting rights to queues/tickets on the global level (system 
groups and some roles) can dramatically affect the speed of response you 
get with RT pertaining to searches and/or building the home page. Try to 
put your users into groups for access to specific queues and grant 
appropriate rights to those groups. Much less maintenance and faster 
responses. Hope this helps.


On 7/9/2008 3:05 PM, Marvin Santos wrote:
> I just newly setup RT using version 3.6.7 but everytime I create new 
> ticket, I couldn't see the users where I want to assign it on the 
> "Owner" field. I'm creating a ticket using 'root' as superuser.
> Is this a bug? Any hints?
> Thanks!
> Marvin.
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