[rt-users] Strange behavious after upgrading from RT2 -> RT3.6.7

[Kevin Falcone]

On Jul 4, 2008, at 6:58 AM, Peter Eriksson wrote:

> I just upgraded our old RT 2 instance to the latest and greatest  
> (3.6.7)
> and most things seem to work just fine.
>
> However, I just noticed a strange thing. If I open a ticket and
> hit "Reply" then things look a bit strange below the section:
>
> 	This message will be sent to...
>
> Ie, like this:
>
>> This message will be sent to...
>> (Check boxes to disable notifications to the listed recipients)
>>
>> On Correspond Notify AdminCcs with template Admin Correspondence
>>
>>
>> On Correspond Notify Requestors and Ccs with template Correspondence
>>
>>
>> On Correspond Notify Other Recipients with template Correspondence
>>
>> Imported from RT 2.0
>> On Transaction Notify Owner with template Transaction
>>
>> Imported from RT 2.0
>> On Transaction Notify AdminCcs with template Transaction
>>
>>
>> Messages about this ticket will not be sent to...
>> (Check boxes to enable notifications to the listed recipients)
>
> Now, I'm new to RT3, so perhaps this is the way it's supposed to be,
> but to my eyes this looks strange.
>
> (See the attached JPG image of an actual screendump)
>
> Is this how things should look or did something go wrong
> in our upgrade?
>
>
> We used the rt2-to-rt3-1.23 tool to dump the database,
> then installed it into an RT 3.2.3 instance, and then ran
> the upgrade scripts in RT 3.6.7's etc/upgrade directory
> per the documentation (we ran the "3.3.0", "3.3.11" and "3.5.1"
> directories).

There are newer versions of that tool, have a look at
http://download.bestpractical.com/pub/rt/devel/rt2-to-rt3.README
These would have allowed you to go to 3.6.7 directly

You can probably remove all the 'Imported from RT 2.0' scrips unless
you had customizations you needed to port over.

As for why RT doesn't want to mail anyone, you didn't provide
enough information to know why that was.

-kevin

>
>
> Should we have also ran the 3.1.0, 3.1.15 and 3.1.17
> directories too? (I skipped those since we used RT 3.2.3
> when importing the database).
>
>
> - Peter
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