[rt-users] Strange behavious after upgrading from RT2 -> RT3.6.7

[Kenneth Crocker]

Peter,


	It really isn't as bad as it may seem. All RT is telling you on that 
display page is the scrips that are going to be triggered by your 
transaction (your "Reply"). Let me explain. When you clicked "Reply" you 
told RT that you intend to "Correspond". RT is letting you know what it 
is planning to do once you click "Update Ticket". Based on your screen 
shot, RT will:

1) Send an Email notification (using the "Admin Correspondence" 
template) to those users listed as AdminCc "Watchers" for the queue in 
which the ticker resides.
2) Send an Email notification (using the "Correspondence" template) to 
those users listed as Cc "Watchers" for the queue in which the ticker 
resides as well as the "Requestor" for that particular ticket.
3) Send an Email notification (using the "Correspondence" template) to 
those users listed as additional "Cc" recipients for that particular ticket.

	These are the Global Notification scrips that are currently enabled in 
your RT 3.6.7 session.
	Additionally, RT is ALSO planning on executing two other notification 
scrips that were part of your older version and were transferred over to 
this current version. All told, RT is telling you that it has 5 enabled 
Notification scrips that it intends to execute.
	What you need to do is look at these scrips and decide if you want them 
to execute at all; at the global level, or just for a specific queue. 
Then either modify when/where they will execute, if at all. Hope this helps.


Kenn
LBNL

On 7/4/2008 3:58 AM, Peter Eriksson wrote:
> I just upgraded our old RT 2 instance to the latest and greatest (3.6.7)
> and most things seem to work just fine.
> 
> However, I just noticed a strange thing. If I open a ticket and
> hit "Reply" then things look a bit strange below the section:
> 
> 	This message will be sent to...
> 
> Ie, like this:
> 
>> This message will be sent to...
>> (Check boxes to disable notifications to the listed recipients)
>>
>> On Correspond Notify AdminCcs with template Admin Correspondence
>>
>>
>> On Correspond Notify Requestors and Ccs with template Correspondence
>>
>>
>> On Correspond Notify Other Recipients with template Correspondence
>>
>> Imported from RT 2.0
>> On Transaction Notify Owner with template Transaction
>>
>> Imported from RT 2.0
>> On Transaction Notify AdminCcs with template Transaction
>>
>>
>> Messages about this ticket will not be sent to...
>> (Check boxes to enable notifications to the listed recipients)
> 
> Now, I'm new to RT3, so perhaps this is the way it's supposed to be,
> but to my eyes this looks strange.
> 
> (See the attached JPG image of an actual screendump)
> 
> Is this how things should look or did something go wrong
> in our upgrade?
> 
> 
> We used the rt2-to-rt3-1.23 tool to dump the database,
> then installed it into an RT 3.2.3 instance, and then ran
> the upgrade scripts in RT 3.6.7's etc/upgrade directory
> per the documentation (we ran the "3.3.0", "3.3.11" and "3.5.1"
> directories).
> 
> Should we have also ran the 3.1.0, 3.1.15 and 3.1.17
> directories too? (I skipped those since we used RT 3.2.3
> when importing the database).
> 
> 
> - Peter
> 
> 
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