[rt-users] Extra Buttons/Links for Display.html

Kenneth Crocker KFCrocker at lbl.gov
Thu Jul 10 18:04:06 EDT 2008


	Copy  the "Tabs" file from "/share/html/Ticket/Elements/" to your local 
directory "/local/html/Ticket/Elements". You may have to create some of 
those "local" directories if you have never done this before. Once you 
have a "local" version of the "Tabs" file, you will need to look inside 
to see how those tab options are set up. I re-wrote most of the whole 
section (after lines # 153 and @44) to get what I wanted. I also had to 
play with it a bit to get the desired actions & results. Hey, that's 
what testing is for, right? Hope this helps.


On 7/10/2008 2:33 PM, Scott Benson wrote:
> Hello, 
>     I'd like to add some links where "Open" "Comment" "Reply" "Resolve" 
> are.  I'd like to add a "Quick Resolve" and a "Stall" link if possible.  
> I know that
> http://Domain/Ticket/Display.html?Status=resolved&id=12345
> http://Domain/Ticket/Display.html?Status=stalled&id=12345
> Will work, I just don't know how to get them up there, and Show up like 
> the "Open" shows up only when the ticket is in a status other than open.
>   IE: Quick Resolve will be hidden when the ticket is resolved, etc...

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